Privacy Policy

LOA Property, operated by Loa Property Development Inc. with its registered office located at 13 Barnstone Drive, Ottawa, Ontario, K2G 6X2, Canada, is committed to protecting the privacy and security of all individuals who interact with our website, products, and services. This Privacy Policy explains in detail how we collect, use, disclose, retain, and safeguard your personal data. By accessing or using our website at https://www.loaproperty.lat or engaging with any of our integrated property systems, data analytics platforms, or consulting services, you acknowledge that you have read and understood the practices described herein. If you do not agree with any provision of this policy, you should discontinue use of our services immediately and contact us to discuss your concerns.

1. Information We Collect

1.1 Personal Information You Provide Directly

When you interact with LOA Property Development Inc., we may collect personally identifiable information that you voluntarily submit through our contact forms, email correspondence, telephone calls, service inquiries, project proposals, or account registration processes. This information may include but is not limited to your full legal name, company or organization name, professional title, email address, physical mailing address, telephone number, property portfolio details, project requirements and specifications, financial information related to billing and invoicing, and any other data you choose to share in the course of our business relationship.

1.2 Information Collected Automatically

When you visit our website, certain information is automatically collected by our servers and third-party analytics services. This includes your Internet Protocol (IP) address, browser type and version, operating system and device type, referring and exit pages, date and time stamps of your visit, pages viewed and navigation patterns, time spent on individual pages, clickstream data, and other diagnostic and usage information. We collect this information through server logs, cookies, web beacons, and similar tracking technologies to understand how our website is used and to improve the overall user experience.

1.3 Information from Third-Party Sources

We may receive information about you from publicly available databases, property registries, business directories, credit reference agencies, marketing partners, and social media platforms where you have engaged with our brand. We may combine this information with data we already hold to maintain accuracy, enhance our understanding of your needs, and tailor our services more effectively.

2. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files placed on your device that help us recognize your browser, remember your preferences, and understand how you interact with our site. We use the following categories of cookies:

• Essential Cookies: Necessary for the basic operation of our website, including session management and security features. These cookies do not require your consent and cannot be disabled through our settings.
• Analytics Cookies: Used to collect anonymous statistical data about website traffic, page popularity, and user behavior. We use this information to improve site performance and content relevance.
• Functional Cookies: Enable enhanced functionality such as remembering your language preferences and form input data for a smoother return experience.
• Marketing Cookies: May be used by us or third-party advertising partners to deliver relevant advertisements based on your browsing activity and interests.

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies, though doing so may limit certain features of our website. For detailed instructions, please consult your browser's help documentation.

3. How We Use Your Information

LOA Property Development Inc. processes your personal data for legitimate business purposes, always in compliance with applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Specific uses of your information include:

• Service Delivery: To provide, operate, and maintain our integrated property systems, data analytics platforms, and consulting services as contracted or requested.
• Communication: To respond to your inquiries, provide project updates, deliver technical support, send service-related notifications, and maintain ongoing business correspondence.
• Billing and Administration: To process payments, issue invoices, manage accounts receivable, and fulfill other administrative and financial obligations.
• Product Improvement: To analyze usage patterns, diagnose technical issues, conduct research and development, and enhance the quality and functionality of our offerings.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests, as well as to protect our rights, property, and safety.
• Marketing: With your consent where required, to send you information about new services, industry insights, case studies, events, and promotional offers that may be relevant to your interests.

4. Legal Basis for Processing

Our processing of personal data is grounded on one or more of the following legal bases: the performance of a contract with you or your organization, compliance with a legal obligation to which we are subject, the pursuit of our legitimate business interests provided these do not override your fundamental rights and freedoms, and your explicit consent where required by applicable law. Where we rely on consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who perform functions on our behalf, including cloud hosting providers, payment processors, email delivery services, data analytics platforms, and customer relationship management tools. These providers are contractually bound to process data solely according to our instructions and to implement appropriate security measures.
• Professional Advisors: With legal counsel, auditors, accountants, and other professional advisors who require access to certain information to provide services to us, subject to confidentiality obligations.
• Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your data may be transferred as part of the transaction subject to standard confidentiality arrangements.
• Legal Requirements: When required to do so by law, court order, subpoena, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• With Your Consent: In any other circumstance where we have obtained your prior written authorization for the specific disclosure.

6. Data Storage and Security

LOA Property Development Inc. implements and maintains a comprehensive information security program designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include but are not limited to industry-standard encryption protocols for data transmission (TLS 1.3) and storage (AES-256), multi-factor authentication for administrative access, regular vulnerability assessments and penetration testing, continuous network monitoring and intrusion detection systems, strict access controls based on the principle of least privilege, periodic security awareness training for all personnel, and documented incident response and business continuity procedures.

Your data is stored on secure servers located in Canada and the United States, managed by reputable cloud infrastructure providers who maintain SOC 2 Type II and ISO 27001 certifications. While we employ commercially reasonable safeguards, no method of electronic storage or transmission over the Internet is absolutely secure. We cannot guarantee or warrant the absolute security of any information you transmit to us.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the context of collection. Generally:

• Active client contact and project data is retained for the duration of the business relationship plus seven years following project completion to comply with tax and contractual obligations.
• Inquiry data from prospective clients who do not enter into a service agreement is retained for a maximum of twenty-four months from the date of last contact.
• Website analytics data collected through cookies is retained in identifiable form for up to twenty-six months, after which it is aggregated and anonymized.
• Financial transaction records are retained for seven years in accordance with Canadian tax law requirements.

When the applicable retention period expires, we securely delete, destroy, or anonymize your personal data using methods that prevent reconstruction or recovery.

8. Your Privacy Rights

Subject to applicable law and certain exemptions, you have the following rights regarding your personal data held by LOA Property Development Inc.:

• Right of Access: You may request confirmation of whether we process your personal data and, if so, obtain a copy of that data along with information about how it is being used.
• Right of Rectification: You may request the correction of inaccurate or incomplete personal data we hold about you without undue delay.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal data from our systems, subject to legal retention requirements.
• Right to Restrict Processing: You may request that we limit the processing of your personal data under specific conditions defined by law.
• Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data based on legitimate interests, including profiling and direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within thirty calendar days. We may require verification of your identity before processing certain requests.

9. Children's Privacy

Our website and services are not directed to or intended for individuals under the age of eighteen (18). We do not knowingly collect, use, or disclose personal information from children under eighteen. If we become aware that we have inadvertently collected personal data from a minor without verified parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us promptly using the details provided below so that we may take corrective action.

10. International Data Transfers

LOA Property Development Inc. is headquartered in Ottawa, Ontario, Canada, and our primary data processing activities occur within Canada. However, certain third-party service providers we engage may store or process data in other jurisdictions, including the United States and countries within the European Economic Area. When we transfer personal data across international borders, we take appropriate safeguards to ensure an adequate level of protection, including the use of standard contractual clauses approved by relevant regulatory authorities, verification that recipients maintain appropriate security certifications, and contractual commitments to process data only in accordance with our instructions and applicable privacy laws.

11. Third-Party Links and Services

Our website may contain hyperlinks to websites, applications, platforms, and services operated by parties other than LOA Property Development Inc. We are not responsible for the privacy practices, content, or security of any third-party sites. When you follow a link to an external website, you are subject to that site's own privacy policy, terms of use, and data collection practices. We encourage you to review the privacy policies of any third-party services before providing them with your personal information. The inclusion of any link on our website does not imply endorsement or affiliation with the linked entity unless explicitly stated.

12. Changes to This Privacy Policy

We reserve the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When we make material changes, we will provide prominent notice on our website at least thirty days before the changes take effect and, where appropriate, notify you directly via email or through the services you use. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website and services following the posting of any revised policy constitutes your acknowledgment of the changes and your agreement to be bound by the updated terms.

For significant changes that materially alter the way we use or share previously collected personal data, we will obtain your consent where required by applicable law before applying the new practices to your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, or if you wish to exercise any of your privacy rights, please do not hesitate to reach out. We take all privacy matters seriously and are committed to addressing your concerns promptly and thoroughly.